Implementation Manager - REMOTE
Client
My client is a rapidly growing construction technology company providing a cloud-based estimating and preconstruction platform for General Contractors across the United States. Backed by experienced industry leaders and strong investment, the company focuses on transforming the way construction teams estimate, collaborate, and deliver projects.
The Opportunity
My client is seeking an experienced Implementation Manager to lead its customer onboarding and implementation function. This role is responsible for managing a team of implementation professionals, driving operational excellence, and ensuring customers successfully adopt the platform from contract signing through to go-live.The successful candidate will be passionate about developing high-performing teams, improving implementation processes, and delivering an exceptional customer experience within a fast-paced SaaS environment.
Key Responsibilities
- Lead, mentor, and develop a team responsible for customer onboarding and software implementation.
- Oversee implementation delivery, ensuring projects are completed efficiently and customers achieve a successful go-live.
- Continuously improve implementation methodologies, playbooks, and customer onboarding processes.
- Monitor team performance, capacity planning, and resource allocation.
- Collaborate closely with Customer Success, Sales, Product, Engineering, and Data teams to ensure a seamless customer journey.
- Track implementation metrics and identify opportunities to improve customer adoption and time-to-value.
- Manage implementation risks, customer escalations, and operational challenges.
- Support the ongoing growth and scalability of the implementation function.
- Travel to customer sites and company events as required (approximately 20–30%).
On Offer
- Fully remote working environment (U.S. based)
- Competitive salary
- Equity/stock options
- Unlimited Paid Time Off
- Comprehensive medical, dental, vision, and life insurance
- Parental leave
- Opportunity to join a fast-growing technology company making a real impact within the construction industry
Requirements
We're looking for someone who has:
- 5+ years' experience in Implementation, Professional Services, or Customer Success within a B2B SaaS environment.
- Previous people management or team leadership experience.
- A proven track record of improving implementation processes within a high-growth business.
- Strong project management and organisational skills.
- Excellent communication and stakeholder management abilities.
- A data-driven mindset with experience using KPIs to improve team and customer performance.
- Experience within construction technology, estimating, or preconstruction software is advantageous but not essential.
- Familiarity with platforms such as Salesforce, Notion, Mixpanel, or similar tools is beneficial.
